File Ingestion Delay

Incident Report for BetterCloud

Monitoring

We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.

Posted Sep 17, 2024 - 16:40 EDT

Investigating

We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing

Posted Sep 10, 2024 - 09:46 EDT

This incident affects: BetterCloud (Alerts, Files, Data Protection).